1 Feb 2010 A Review of “Crucial Conversations: Tools for Talking When Stakes Are High”. Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler (2002). Download citation · https://doi.org/10.1080/15332690903288731 Full Article · Figures & data · Citations; Metrics; Reprints & Permissions · PDF.
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“Dialogue” is the free flow of meaning between two or more people. Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler.
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